Claims: In the case of visible damages to the packaging upon delivery, a client must inspect the product and note any damages on the transport company’s delivery receipt. In the case of non-visible damages, the client needs to report and send pictures of the damages to Harbour Outdoor no later than 48 hours after the receipt of the goods in order for us to process a claim.

Merchandise Pickup/Delivery: Pick up or delivery of product must be concluded within twenty (20) business days of the notice to you that the merchandise is available. Storage fees (accrued daily) will be applied to the final invoice if pick up or delivery does not occur within that period. A storage fee of $15 per cubic size of order (GST inclusive) per week (or prorated for any part of a week) will be charged to the customer until the goods are collected or delivered. Storage fees will accrue weekly until collection or delivery is completed. Any order that exceeds a 60 business day storage period may be forfeited without compensation, at the discretion of Harbour Outdoor.  Such forfeiture does not excuse you from your obligation to pay storage fees nor excuse the payment of any remaining balance on your account.

Furniture Delivery: Harbour Outdoor facilitate a third-party delivery service that is completely unaffiliated with Harbour Outdoor. Harbour Outdoor will act only as a facilitator between the purchaser and the delivery service but has no liability with respect to the delivery service provider. Delivery charges will not be refunded for returned merchandise. You are solely responsible for all transportation costs. If you require a return pick up, delivery fees will apply. Refused deliveries are also subject to return freight. You may be required to sign a proof of delivery. It is your sole responsibility to inspect all goods prior to accepting delivery.

Should any merchandise be damaged and such damage is visible with a reasonable visual inspection, it must be noted on the proof of delivery document. Once proof of delivery document has been signed stating the merchandise is in good condition; no repairs, replacements, exchanges or returns for visible damage will be accepted if you find a fault thereafter.

Returns: Harbour Outdoor wants you to be satisfied with your purchase. Subject to compliance with the return authorisation procedures set forth below, Harbour Outdoor will allow the return of merchandise within seven (7) days of delivery. This right to return product is non-transferable and is limited to those who purchased the merchandise directly from Harbour Outdoor. Proof of purchase and original ownership is required for any returns. Returned merchandise must be in new, undamaged, unused, unworn and unwashed condition with original packaging material and original tags attached.

All refunds or exchanges for any reason (other than damaged products) are subject to a 25% restocking fee, plus the cost of return freight, which may be deducted from the refund.

Change of Mind: Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.

We recommend you carefully preview any orders before proceeding with your order.

If you cancel your order you agree to the following:

(a) In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 25% restocking fee to cover administrative costs and expenses incurred in handling and cancelling the order.

(b) In the case of a customised product which is any item that has been tailored specifically for you as a Customer, you will be refunded in full for the value of the product less 30%.

(c) You will have no further claim to the cancelled product

Harbour Outdoor does not allow cancellations of orders, returns, refunds or exchanges, for clearance or floor stock product. All floor stock products are bought in the condition they are displayed in and the Customer.

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product.